medshield medical aid is bad

I took out a mediphila plan with mdshield and lately they are not paying for most medication. there is some medication that they would pay for in the first 2 months. I sacrificed as a and took out the plan and now they just not paying. they have not delivered on the promises they made to me on the phone before taking the plan. i run around asking people for money while i have medical aid. now i have procedure which i needed to do. they wont pay. there is co-payment of 10K. i am a student and use my stipend money to pay for the medical aid. after their debit i am left with nothing in my account. they are .