Medshield medical aid

On the 18th of January 2025 my gynie sent to the medical aid to approve more test due to my pregnancy. On the 27th of Jan contacted the medical aid as I was not getting any proper response as to the authorization number as per the instructions. Spoke to 4 agents, transferred from pillar to post till I was told I can go to the ampath to do my tests. The following day went for the blood test only to be told they couldn't assist due to not producing the authorization letter, went back to the medical aid and for me to be assisted that day of the 28th had to speak to a supervisor by the name of Nicollet. I'm 5 months pregnant and with the tests that are required they are very important at my stage. Iv been under pressure and stressed with the encounter with the medical aid since I started my pregnancy journey. I have sent an email to the company complaining stressing how unhappy I am with them and not one single call or email acknowledging my dissatisfaction. I am highly disappointed my pregnancy journey has been unpleasant and it's all thanks to how the medical aid has treated me.