MEDSHIELD **** TO ME THEY HAVE 0 TCF FOR THEIR MEMBERS

The Query of putting tariff quote was resolved and guess what??? as per Masedi Tladi the medical aid wont reimburse me the consultation fee that I paid to the Dr regarding reapplication of my chronic medication. This Masedi Tladi she didn't keep notes on what we discussed about I had to repeat myself again and again and she acts as if its the first that shes hearing about what im complaining about. She's the same person 2 weeks ago who lod me to wait for my benfit to be loaded and then she will assist me further and boom she can remember a thing and she tells me I work with a number of complaints you are not the only one. Wow that a way to speak to your clients and she want on and tell me that the doctor didnt log a client, like really HOW CAN HE LOG A CLAIM WHEN YOUR COMPANY SAYS I DONT HAVE FUNDS, AND I WAS ADVISED BY YOUR CALL CENTER AGENT TO PAY CASH. SINCE ITS PERTAINING TO MY CHRONIC MEDSHIELD WILL REFUND ME. HOW DOES A DR CLAIM LOG A CLAIM???? SO MEDSHIELD **** TO ME I WAS MISLEAD, MISREPRESENTED BY THEM THEY TOLD ME TO GO TO THE DR AFTER THE TARIFF ITS LOADED ON THE SYSTEM THEY WILL SETTLE TO PAYMENT. WHAT HAPPEN TO TCF DO THEY EVEN HAVE TCF IN THAT COMPANY.

I was advised to go back to my psychiatrist to register for chronic again so that a tariff code for psychotherapy can be used and my profile. I asked the agent that since I don’t have funds anymore who will pay for consultation.

I was advised that I shouldn't worry I can pay cash and the medical aid can refund me. I paid R1100 to my doctor for consultation and I still owe him R1200 plus R250 that was rejected by Medshield and they have refused to settle it for me.

NOW I NEED A REFUND OR THAT R1100 SO THAT I CAN ADD AND SETTLE THE PREVIOUS DEBT.