PR
Phina R

1 reviews | Active since Jul 2018

18 Jul 2018, 09:36

Medshield left us with unpaid hospital bills

After authorising a hospital stay for my son at Fourways Hospital, Medshield has declined to pay for the servicecs provided despite numerous promises to make payment to Doctors and the hospital.

We are constantly being called by service providers looking for payment. My partner's name is also in a negative due to this. In fear of ending up in the same situation as I also had a separate medical account with Medshield I have had no option but to also cancel my cover as obviously the company does not pay for the services that they promise to offer. To date, I am unable to understand why they are not paying for the hospital stay claims. I am so frustrated with Medshield

0
Replies (3)
Medshield
Medshield's reply18 Jul 2018, 09:45
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply18 Jul 2018, 11:31
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email address ***

Yours sincerely

Medshield

PR
Phina R's update19 Jul 2018, 15:01
Reviewer Update
Thank you very much for your response and I am very glad that the bills were paid in the end.