Medshield is *********, ***********, unprofessional and most of all, unreliable - even in matters of life and death!!

I joined Medshield in May 2019 and my experience ever since has been one dissapointment after the other!

For one, I am using PMB cover and it has only been a struggle to have Medshield administer the PMB cover correctly. Not only are PMB cover continously rejected wrongfully but the application for PMBs is, what I can only assume, ignored.

Given this, my practitioner consistently had to reach out to me to ask that I sort out the incredible unprofessional and lack of service received by Medshield, while my practitoner must wait between 2 to 4 months before receiving payment.

I am in treatment for a matter that if not treated with the ethical and professional manner required it couls become a life threatening situation. I have been struggling with my condition since 2018!!!

Worst of all, Medshield knows this!!!

On a side note, even simple things like a change in banking details seems impossible to arrange. I already had to send in my changed banking details THREE times and still, my contributiona are set to go off from the WRONG and CLOSED account.

Of course, as it happened in the past, the cover is absolutely suspended immediately but the rectification of their erros is an impossible task to ask for.

I absolutely hate being a customer of Medshield and, as soon as I can convince Discovery, who has been the only Medical Aid to really assist me, even if I am replying on PMB cover, to exempt me from a 12 month waiting period, I am going to drop Medshield in a minute.

Coming to think of it, I wonder if thatnis their plan with their horrible service? I'm not a profitable client, so make sure she resigns her membership?