Medshield is the worst company ever!

Medshield is the worst medical aid ever! They are *********** and dishonest. They also cannot resolve any queries within 5 working days which is below standard. There is no emergency with them. I moved over to a lower package after I wanted to cancel and was convinced by a consultant to rather move over to a cheaper option. I had a few queries and emailed it on 21/03/2018 and emailed my forms on 26/02/2018. I heard nothing by 02/03/2018 and upon calling the Call Centre I was told that I will only be active on 01/04/2018. I disputed it and was called by a guy Savalas Pillay who said that if I pay on the 2nd that my membership would then be activated. I paid and e-mailed the proof of payment. On 05/03/2018 I received an ecard still with the activation date only being 01/04/2018. I then called in and queried it and it was confirmed that the activation date is only on 01/04/2018. I was then called by Annelie Griffiths who then advised me that I short paid ( I excluded the 1 day that I was not active) and this was discussed with Savalas. Annelie then informed me that this cannot be done and I have to pay for the day that I was not active although it was not my fault. This is dishonest and I would never expect Medshield to be such a company. I then advised her that since that's the case I would like my money back as I will join another medical aid. The complaints department has been on my e-mails all along but I did not even get a response from them. The public should be aware that Medshield provides the worst service ever, they do not give correct and full information, they are dishonest, you can speak to nobody but the Call Centre only, not even the Complaints department deals with complaints and to expect someone to pay for a service that was not provided is against the CPA. I'm totally disgusted with the way how my query was dealt with and will not recommend Medshield to anyone.