Medshield is for you if you like to pay your monthly premium but don't expect them to honor your claims

We have gone through the process last year Oct 2024 of getting approval for my son's braces which Medshield then approved after a lengthy time I might add which should have rung alarm bells already.

We started treatment which involves us having to pay the doctor monthly and then claiming it back from Medshield as per usual. It's now June and they have refunded us, since Oct last year, only ONE monthly payment. We have resent the supporting docs, spoke to them over the phone and my wife even took off from work to go and see them and still no reimbur*****t from Medshield.

We were advised to log a complaint with them and that did not help either. So, now we wait for them to pay us what we are owed and then we will be going over to a different medical aid. No one should have to go through this process, spend so much time and effort in following up and all the while still paying the monthly premium with Medshield and still come away with nothing.

If you want to go through this then I strongly recommend Medshield but they are not worth my money, time and effort anymore. They seem to employ *********** people in their claims department so that they draw these things out on purpose. Good Luck to those who join and then seek service from Medshield.