Medshield inhumane

I have been on medshield since 2020 and when I joined I was already disabled with a high left leg amputaion. . So 2 weeks I have had severe neck, arm and shoulder pain only to have an MRI confirming nerve impingement. Upon requesting auth for the op I was declined saying it's PMB AND only if I were in an accident or broke my neck would they cover. . I explained I'm a typist and walk with my sticks and even when using the wheelchair the strain on my shoulders are tremendous. I have sent motivation letters, have spent over R500 in airtime calling them and even went as far of finding the number for Mr Naidoo their principle officer and still I'm ignored. My left arm is completely lame, Do not have feelings in 2 fingers. I cannot go to work because I cannot pick my hand up and may lose my job and I'm a single mun. I have pleaded with medical aid to look at my case as an individual case and still nothing. Many mouths depend on my salary as I run an NPO for wildlife. I have been flat out in bed with morphine meds leaving many of my responsibilities in a terrible state. Sad one has to fight so hard for sevices we pay for and at such a high rate at that