Medshield *********** service

I asked you to add my mother to my policy 4 times and its still not done, i gave you a negative rating on voice of the client, some lady gave me a call promising to send me forms (this is after i sent you my mothers id copy, not sure why i need to send forms) anyways the lady never sent the forms. this is bad. i dont know how many times i should experience bad service before my request is attended to .