MEDSHIELD HORRIFIC AND PATHETIC FEEDBACK AND SERVICE

I have been dealing with Noxolo Tiku from Optivest regarding my membership with Medshield effective 1 April. I however am STILL waiting for nearly a week for feedback regarding my first debit order that is scheduled to go off on the 1st of April instead of the 27th of April as agreed upon. My current membership deducts in arrears and therefore I cannot be debited twice on the 1st of April for 2 medical aids. I have sent Noxolo from Optivest and Medhshield multiple emails. I was phoned a few minutes ago by a consultant named Nicole from Medshield who was so unprofessional, argumentative and continued to interrupt me. She refused to put me through to a supervisor and was outright rude. I have not even started my membership and the service is DISGUSTING