1 reviews | Active since Jun 2016

26 Aug 2016, 10:55

Medshield - Funds never available

<p>Havent been to the specialist in years and now my son has to go see a specialist to remove his wisdom teeth and there is no funds????? I have to go to the Gyne and never went for 10 years since my last born was born 10 years ago and now the medical aid is telling me there is no funds....so why do i pay every month or maybe someone in Medshield is using my funds....I am about to change my medical aid because i dont have time for this **********

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Replies (3)
's update26 Aug 2016, 11:14
Reviewer Update

What ever!!!!!!

Medshield
Medshield's reply26 Aug 2016, 11:15
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Best regards,

Medshield
Medshield's reply30 Aug 2016, 10:53
Official

Good day Shamiera Williams

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. We do sincerely apologised for the inconvenience caused.

As per our telephonic conversation your complaint has been resolved and authorisation is loaded.

On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.

Kind regards

Cleo Tseka

Medshield medical scheme.

Best regards,