Medshield finally showed me they are more concerned about money and not patients

I've been a loyal Medshield client for 7 years, but this morning I discovered my account was suspended due to a R1258.30 non-payment. I wasn't informed about this charge before my son turned 21 on August 31, and it was attempted on September 4, after my August premium. I can't pay this now, and my son is very sick, coughing to the point of vomiting. I can't afford a GP visit on a cash basis. I'm extremely disappointed in Medshield, as this issue is affecting his health and he might have a serious infection that could worsen. The agent I spoke to, Daryn, was no help at all. He only said he understands and would leave a message with the supervisor.