Medshield drag their feet, while patients wait for months to have their Pmb's authorised. Not good enough!!

Every year I have the same problem with Medshield trying to get authorisation for payment for my patients. I am always having to wait up to 6 weeks, sometimes longer to get their pmb's authorised. Other medical aids usually take 3 days at the most. As a result, patients requiring urgent intervention are left waiting, and despite escalating the situation to management, it never helps. The call centre staff are not able to get anyone senior on the phone and I am left waiting for weeks on end for authorization. It is just ridiculous, I don't understand why they have not improved this service, despite the many complaints from patients and doctors. I just advise my patients to find a more efficient medical aid sadly.