Medshield-Dis-chem Joined up

<p>Medshield appointed Optipharm to supply the Mediacal aid patients with medication. Optipharm joined up with Dis-chem and now the medication dispensary is a dissaster. Optipharm answer the phone, but then take 20 minutes for a consultant to answer the phone-so you are paying for the call. It is common for an answering voice to advise you that they are experiancing a high volume of calls-It doesn't matter what time of the day you call them. If they are experiencing a high volume of call they must get a high volume of staff to deal with them so it is a pathetic excuse.</p> <p>I have send volumes of paperwork to Optipharm, confirmation of payment slips, new prescriptions from my Doctor. When I do get thru, they say they haven't received them. The whole system they have in place is a dissaster. Last medication they did send to me was totally wrong(out of date)</p> <p>When is Medshield going to appoint a company that can deliver correct medication and has a telephone -mail and fax system that works?</p> <p> </p>