Medshield

You must have steel on your teeth in order to deal with Medshield. My life partner went for surgery on 01.11.2023. The PMB application with the necessary required documentation was send to *** on 08.12.2023 at 13h13. After a month the pmb was approved with query number 051223QYX0KJ. Now, Medshield has imposed a R2000 co payment on the hospital stay, but PMB conditions are exempted from co-payments. I have emailed numerous times to get auth nr ***4 updated as PMB, as well as a few phone calls. With today's phone call, I was advised that I must send the supporting documents for PMB (Radiology report) again to ***. My question is, why is their systems not linked. The PMB was approved, yet I must send the documents again. It is really frustrating. Please sort out your administration and get the auth number updated and the co-payment waived as soon as possible.