Medshield claims : pathetic, poor service and will not be a recommended brand

Pathetic is an understatement. i logged my claim with medshield on the 12/06/2019 as per below confirmation email received "Your query number is :120619QGRY9H Expected query resolution time for emails: 5 working days from date of receipt, excluding weekends and public holidays. Should additional information be"

This was the total opposite . I called more than 5 days later and spoke to Kedibone in the customer care who advised my claim has not been captured, which she now sent through for capturing. I then called again about 10-15days later and spoke to Sbongile (very rude, no customer etiquette) who told me the claim is still with capturing. I then spoke to her Team leader Thembi, who re-assured me that the claim is with processing. Today i call, speak to Sbongile again who says the claim is still with capturing, then places me on hold and comes back to say the claim will be paid out next week a R400 and more additional from my funds available ... Like Really??????? no paperwork , no explanation? to who will this be paid out too?

This is the most pathetic service I've ever received from Medshield as a first time client. Next year ill have to change my medical aid seriously. Since registering this claim i have never received 1 sms or call or email from the claims department. No communication what so ever. i want feedback of this complaint. i don't want it in 5 working days, as i have waited almost 1 month just for me to be advised that my claim is still in capturing