Medshield Chronic Medicine Disasterous

Good morning, MEDSHIELD FORCES us to use their PARTNERS. I've joined Direct Medicine Clicks AGAIN and my first month is a disaster. I requested meds that were finished last week and apparently the Medshield system at Clicks said it was too early, I was however able to obtain it from the pharmacy, so once again I'm paying the 30% "PENALTY". Why is the system saying my meds aren't due when they are FINISHED...Surely Clicks must send it a few days before to take into account delivery. Now my stomach acid ! meds, which I have to take first thing in the morning, are finished and I've still not received anything from Clicks, not even a notice. Please explain to me how this works. According to the email received from Medshield the reason for rejection is : 8872 - Plan Limitation Exceeded MSD....which doesn't sound anything like "to soon" I'm being stressed out by this process and I don't need this. Medshield is really pathetic and I'm also waiting for outstanding queries sent beginning APRIL to be answered. As a general rule Medshield does not answer queries.