DH
Dawie H
1 reviews | Active since Jun 2016
20 Jan 2020, 09:21
Medshield call centre holding time
I am a generally quite a happy client of Medshield. I called this (Monday 20 Jan 2020) morning at approximately 08:48. As I type I am on hold for 34 minutes already. It's 09:22 now. How long do you expect me to hold Medshield? "All of our agents are busy" (High call volumes) is not an excuse. If so, back it with facts please. I had the same issue before, it was better than this time though. Sorry, I have to hang up now. Let's see if you come back to me. Regards Dawie
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Replies (2)0
Replies (2)
Medshield's replyOfficial
20 Jan 2020, 09:46Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and contact will be made with yourself urgently. Yours sincerely,Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and contact will be made with yourself urgently. Yours sincerely,Medshield
Medshield's reply20 Jan 2020, 09:46
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and contact will be made with yourself urgently. Yours sincerely,Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and contact will be made with yourself urgently. Yours sincerely,Medshield
DH
Dawie H's updateReviewer Update
20 Jan 2020, 10:29Medshield called me back quickly and I appreciate it. Nevertheless it was a consultant that called me and asked what she can help me with. Maybe it's better to post a bad review here so they can call me back and I can save on the call cost and the holding time? My issue is a general issue and not a specific issue, so I am unsure what there is to investigate. Surely management knows how long the call center takes time to answer calls? No reason was given and the matter was not addressed. This leads me to derive that they do not take this as a serious matter: "we will investigate" and then after the "investigation" I believe they won't come back to me. I hope I am wrong and will post and reverse my review to a positive response if so.
DH
Dawie H's update20 Jan 2020, 10:29
Reviewer Update
Medshield called me back quickly and I appreciate it. Nevertheless it was a consultant that called me and asked what she can help me with. Maybe it's better to post a bad review here so they can call me back and I can save on the call cost and the holding time? My issue is a general issue and not a specific issue, so I am unsure what there is to investigate. Surely management knows how long the call center takes time to answer calls? No reason was given and the matter was not addressed. This leads me to derive that they do not take this as a serious matter: "we will investigate" and then after the "investigation" I believe they won't come back to me. I hope I am wrong and will post and reverse my review to a positive response if so.