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AW
Alwynn W

1 reviews | Active since Sept 2020

18 Mar 2022, 05:29

Medshield Auth department ever

I was admitted released from Hospital exactly one month ago . Have spent countless hours phoning and emailing Auth department to get my auth updated and dr’s and hospital bill reversed . Eventually I got hold of Thandi on Monday and said I’d have feedback between 2-4 hours . Still nothing and it’s Friday Most definitely should have stayed on discovery . And over and above my phone wrings constant from labs dr’s and hospital for payments 🤬🤬🤬🤬 #worstmedicalaidever

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Replies (4)
Medshield
Medshield's reply18 Mar 2022, 08:58
Official
Good day, 
 
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
 
 Yours sincerely,
 Medshield 

Best regards,

AW
Alwynn W's update19 Mar 2022, 15:18
Reviewer Update
Good Afternoon
Thank you for the swift response and for fixing the problem immediately
I have will be logging a new review
AW
Alwynn W's update19 Mar 2022, 15:28
Reviewer Update
Apologies for the bad review as this was done incorrectly in anger , I’d like to Thank Thandi for fixing my problem and for the authorization to be updated , I have tried to write a new review with 5 stars but it not allowing me to .Thank you Medshield
Regards Alwynn
Medshield
Medshield's reply22 Mar 2022, 14:39
Official
Good day
   
 Thank you for your encouraging message.
   
 Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
   
 We appreciate you taking the time to comment and are glad that you are happy with the service you received.
   
 Yours sincerely,
 Medshield Medical Scheme

Best regards,