BM
Bryan M
1 reviews | Active since Mar 2019
13 Mar 2019, 07:52
Medshield auth de lined urgent
I got pre auth for an emergency psychiatric admission yesterday Auth was given in the middle of the night i suddenly get a decline with no reason Thia is literally a lifre or death situatio. But of ourse you call centre doesnt work after hours
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Replies (2)
Medshield's replyOfficial
13 Mar 2019, 08:02Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Best regards,
Medshield's reply13 Mar 2019, 08:02
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Best regards,
Medshield's replyOfficial
25 Mar 2019, 08:15Good day With reference to your Hello Peter Complaint received on the 13/13/2019. Kindly be advised that the authorisation for Bryan Wayne, dependent 01 for Crescent Clinic has been reviewed and approved.Please note that the approval confirmation correspondence has been sent to the registered email address on the system by our Hospital benefits management. On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme Yours sincerely, Medshield
Best regards,
Medshield's reply25 Mar 2019, 08:15
Official
Good day With reference to your Hello Peter Complaint received on the 13/13/2019. Kindly be advised that the authorisation for Bryan Wayne, dependent 01 for Crescent Clinic has been reviewed and approved.Please note that the approval confirmation correspondence has been sent to the registered email address on the system by our Hospital benefits management. On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme Yours sincerely, Medshield
Best regards,