MH
Ms. Herr

1 reviews | Active since Jan 2022

04 Mar 2025, 09:11

Medshield

I had a heart attack last Monday, went to my gp the next morning and she confirmed that after doing tests on me. I came home and an hour later she phoned me with my blood results. I was to be booked in at n17 hospital immediately, which I did. Dr vd merwe was over me and I received drips etc. On Thursday he told me to go to netcare in alberton to be admitted for an angiogram. My son took me and I saw dr Theron cardiologist . In the consultation he told me that I will be booked for the following Monday which was yesterday. On my way out the receptionist told me that medshield refuses to admit me and they also never paid the n17. My life depends on this procedure, but now I sit at home waiting for medshield. And everything is pending. They even lost the document that my dr had to fill in stating my condition. So yesterday, I had to phone my dr again and ask her for another document to be submitted to medshield. I cannot go back to work as I'm suppose to have bedrest. I really don't know what to do anymore. My medical aid gets paid every month as well as my gapcover. What is a person to do in a situation like this???. And then I'm not supposed to stress!!!

0
Replies (3)
Medshield
Medshield's reply04 Mar 2025, 12:14
Official
 Good day, 
 
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided urgently.
 
 Yours sincerely,
 Medshield 
MH
Ms. Herr's update04 Mar 2025, 15:13
Reviewer Update
Still pending. The sister at dr Theron even tried her utmost with medshield. The latest now, the want a comprehensive report for a year from my gp. This is totally pathetic! What happened to the ethics of the medical aid industry when a person's life depends on them????
MH
Ms. Herr's update06 Mar 2025, 10:28
Reviewer Update
Good morning. And two days later nothing has been resolved yet!!! THIS is the worst medical aid i have ever been on. In the meantime I'm still in bed awaiting positive feedback, but none. I still have a job to go to, but in this condition it's simply impossible. I received a phone call from medshield complaints department, an I was told the issue will be resolved!!! When???Do I have to die first and then they'll give authorization? How sad that people pay every month but when you really need them, this is what you end up with. Terrible service medshield really!!!. Marinda Herr.