CS
Caspar S
1 reviews | Active since Apr 2012
16 May 2022, 11:34
Medshield
I joined Medshield on 1 October 2018. The first debit order went off my bank account on 1 October 2018 for the month of October 2018. Each month I pay on the first business day of the month for that particular month.
I cancelled my medical aid the end of March 2022. This is now May (2 months later) and Medshield still happily debit my account each month.
When I query about it I get the following response:
Good day,
Kindly be advised that there is no refund due to you.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Hlologelo Rammala
Helpful (0)
Replies (4)0
Replies (4)
Medshield's replyOfficial
16 May 2022, 14:23Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's reply16 May 2022, 14:23
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
18 May 2022, 11:21Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Best regards,
Medshield's reply18 May 2022, 11:21
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Best regards,
CS
Caspar S's updateReviewer Update
19 May 2022, 10:33The email states:
We can confirm that our Credit Control Team Leader (Ms Claudine Jacobs) contacted you today (18/05/2022) to assist with your enquiry.
Nobody contacted me on 18/05/2022, however Shaun contacted me on 19/05 and he indicated that the membership was not terminated because I send the notice FROM the wrong email address, hence they silently ignored it.
The content of the email did contain all the required information.
HOW WAS I SUPPOSED TO KNOW THAT THE FROM ADDRESS ON THE EMAIL MATTERS?!?
I have multiple email addresses and I also claimed using any one of my email address in that past without any issues. Why is this now suddenly an issue???
We can confirm that our Credit Control Team Leader (Ms Claudine Jacobs) contacted you today (18/05/2022) to assist with your enquiry.
Nobody contacted me on 18/05/2022, however Shaun contacted me on 19/05 and he indicated that the membership was not terminated because I send the notice FROM the wrong email address, hence they silently ignored it.
The content of the email did contain all the required information.
HOW WAS I SUPPOSED TO KNOW THAT THE FROM ADDRESS ON THE EMAIL MATTERS?!?
I have multiple email addresses and I also claimed using any one of my email address in that past without any issues. Why is this now suddenly an issue???
CS
Caspar S's update19 May 2022, 10:33
Reviewer Update
The email states:
We can confirm that our Credit Control Team Leader (Ms Claudine Jacobs) contacted you today (18/05/2022) to assist with your enquiry.
Nobody contacted me on 18/05/2022, however Shaun contacted me on 19/05 and he indicated that the membership was not terminated because I send the notice FROM the wrong email address, hence they silently ignored it.
The content of the email did contain all the required information.
HOW WAS I SUPPOSED TO KNOW THAT THE FROM ADDRESS ON THE EMAIL MATTERS?!?
I have multiple email addresses and I also claimed using any one of my email address in that past without any issues. Why is this now suddenly an issue???
We can confirm that our Credit Control Team Leader (Ms Claudine Jacobs) contacted you today (18/05/2022) to assist with your enquiry.
Nobody contacted me on 18/05/2022, however Shaun contacted me on 19/05 and he indicated that the membership was not terminated because I send the notice FROM the wrong email address, hence they silently ignored it.
The content of the email did contain all the required information.
HOW WAS I SUPPOSED TO KNOW THAT THE FROM ADDRESS ON THE EMAIL MATTERS?!?
I have multiple email addresses and I also claimed using any one of my email address in that past without any issues. Why is this now suddenly an issue???
Medshield's replyOfficial
25 May 2022, 14:31Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Best regards,
Medshield's reply25 May 2022, 14:31
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: ***
Yours sincerely,Medshield
Best regards,