MV
Mariana V

1 reviews | Active since Aug 2016

11 Aug 2016, 14:11

MEDSHIELD - 2 MONTHS NO HELP FOR BACK TRAUMA OPERATION

<p>Since June 2016 we've been waiting for the approval for a BACK TRAUMA operation for my father of 86 years of age. It's been postponed twice due to this MEDICAL AID that gladly takes your monthly payment but can't assist with ANYTHING. The next scheduled operation is on 23 August 2016 and they just told me, they can't help me with the authorisation. THEN WHO CAN???!! He is 86 - do you think you can help me before it's too late?</p>

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Replies (2)
Medshield
Medshield's reply12 Aug 2016, 04:51
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply12 Aug 2016, 08:42
Official

Good day Mariana.

Please be advised that our exgratia comitee is still reviwing your case as per our telecom. Once feedback received they will revert back to you and the broker with feedback.

Should you have further enquiries kindly contact us on ********** or email
Yours sincerely,

Medshield Medical Scheme
Cleo Tseka