Medshield 0/10 Customer Service

Medshield are one of the worst companies to deal with. I've been trying to get authorization for the past three weeks and their agents forget to send me the forms that I need, then they send the wrong forms, the forms with the incorrect names on it, then the forms take forever with the underwriters.

I tried calling today. I spoke to a Noktula. I asked to speak to a manager. She transferred me to the chronic department. I called again. I asked to speak to a manager, then I got put on hold for 20 minutes and the call ended. I called back. I got put on hold for 30 minutes when I asked to speak to manager.

This company has zero care for your well being. They just want you to pay them. I know this because I recently changed banks and I didn't set up a debit order for Medshield. I was doing a manual EFT and I received around 5 calls from them reminding me to set up the debit order.

There's no email address to lodge a complaint. I think you'll have a better chance of winning the lottery than you have of speaking to a manager at Medshield to lodge a complaint. This company is an absolute waste of time.