Medsheild - More like Med-Failure!

During a time of a medical emergency when you require assistance from your medical aid you cannot get hold of them on their Call Centre number ***) neither their hospital authorization number *** - this number is constantly engaged 24/7). Today, (05/02/2020) they are now "closed for a corporate function" there is not one way you can speak to anyone at this scheme. It is absolutely disgusting. What are clients suppose to do in a situation of emergency. How can an entire company close down to have a corporate function? When I finally got through to a human (after trying all the prompts on the Medsheild Customer Care line), the lady didn't even work for Medsheild - her company is not even associated with Medsheild (how does this work? How does the Medsheild number divert to a complete other company?). I am not even going to start discussing the other problems I have encountered thus far. I am extremely disappointed in the level of customer service I have received from Medsheild, as a client who is a new member of Medsheild I am highly considering cancelling my membership and going elsewhere. The SA Medical Council will also be hearing my story.