MEDIPHILA PLAN

Honestly had the worst time with dealing with this medical aid, Called in on Wednesday to select a GP on my plan and they searched in the sandton area and chose RA Kajoo, I brooked an appointment with the practice, when i got to the practice the Dr. said he is a cash based practice and does not accept Medshield - i then had to call the Centre again and was eventually assisted, which is where my problems also started - I saw a dentist at sandton city and was told i have four wisdom teeth to remove and two are on the nerve and causing migraines and excrutiating pain - i was referred to a Specialist and when i called medshield on Friday to check if they cover for the removal, the person i spoke to did not assist me at alllll instead they sent me from pillar to post and told me to send an email to a customer care to motivate why they should pau for a specialist to remove the wisdom teeth and if its life threatening or not. So I pay for medical aid every month only to be told that i need to motivate whenever i claim as to why i deserve assistance or not. Is this really ethical?? So now Im sitting at home with swollen gums and teeth, a migraine and nerves pain not knowing what to do or where to go to remove my wisdom teeth and stop the pain. Do i 1st need to die before you can help me??