Medical aid suspended without notice for R1.06c

Member number ***. I am appalled with the service received from Medshield. I went to pick up my chronic medication from the pharmacy yesterday and was told that my medical aid was suspended. I was quite surprised since it was paid up to date. I called the contact department today to find out the reason why. The agent confirmed that my account was indeed suspend because there was an outstanding amount of R1.06c. I did not receive any calls , emails or sms to let me know that this amount was outstanding instead I was left embarrassed with no medication for a measly R1.06c. In times like this with the Coronavirus it is very worrying, what if someone in my family contracted the virus or was rushed to a hospital and we were turned away because our account was suspended, what if it was a life or death situation, this all because my medical aid didn’t feel the need to notify me that I owed R1.06c in order for me to pay before suspending my account. This is utter nonsense and I would like to know I will this be dealt with and how Medshield will deal with the fact that I do not have my medication which I need to take everyday and haven’t had for 2days. I have made the payment and am now waiting to see how long it will take before I can use my medical aid again