Medical aid determined to not pay, Customer service is a mockery of the term.

Why even have a customer service email address? There is literally zero "service" that comes from it. I've been with medshield for a few years now. Only claimed twice once for dental which I had to pay 80% of, the second time was for tests with regards to Covid I then get an email that part of it is not paid because I have to get a motivational letter from the doctor. Why should I be doing Medshield's admin for them? It's a Medshield recommended service provider. Just ask the ****** doctor yourselves? I don't have his details, why must I play detective?

When this issue was raised with their "Customer Service" I get half assed copy pasted replies with no effort put into actually addressing the situation.

Go spend your hard earned money at a medical aid that will actually cover you, Medshield seems determined to pay out as little as possible.