1 reviews | Active since Nov 2016

25 Nov 2016, 13:22

Medical Aid Cancelation

<p>I have tried to call in and cancel our cover with medshied .my spouse she is a principal holder .she is no longer getting any income .</p> <p>She can't afford the cover any more .she missed 1 payment .but when I tried to cancel .I was told that we must wait for 30 days and medshied will still debit her account even if we write the letter .</p>

0
Replies (2)
Medshield
Medshield's reply28 Nov 2016, 07:25
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply30 Nov 2016, 14:21
Official

Good day

With reference to the cancellation / terminated of your membership.

Kindly note, your membership has been terminated effective 31/10/2016.

We can confirm an agent has been in contact with yourself, advising that our debit order files has already been submitted for December 2016 and that the member will have to stop the debit order at her bank.

We trust you find the above in order.

Kind regards

Medshield