kJ
karen J

1 reviews | Active since May 2013

08 Aug 2022, 12:58

MEDAHIELD INCONSIST WITH LIES

Once again, Medshield has succeeded in not failing to annoy me and let me down.

Week my doctors secretary sent through all required documentation that YOU requested for for your medical advisor.

Day 1 excuse:- it takes 8 hrs for an answer Day 2 excuse:- we have technical issues Day 3 excuse:- we are back logged - we will advise two days prior to surgery! No No - it doesn’t work like that! Advised it would be marked URGENT Day 4 excuse:- we have technical issues Day 5 excuse:- Not received by MEDICAL ADVISOR!

So how many lies have been told here by your Medshield team.

I truly cannot deal with deceit and lies!

I will be giving notice at the end of the year!

You are a great disappointment!

I actually don’t know how to try and be polite as I am truly very angry right now.

I can be contacted on ***.

0
Replies (1)
Medshield
Medshield's reply08 Aug 2022, 15:14
Official
Good day, 
  Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided soon.
 
 Yours sincerely,
 Medshield