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Mel M
1 reviews | Active since Jan 2021
15 Dec 2025, 13:36
MAKING CONTRACTS WITH HOSPITALS, FORCING MEMBERS TO GO AND NOT PAYING ANYTHING IN FULL..****** USELESS
I had an emergency on the 2/12/2025 and my nearest dsp hospital was Midstream, when I got there I was informed that I need to pay upfront and I still had casualty benefits. I stayed over a night, now I am getting accounts from the hospital, the specialists as Medshield does not pay them in full as the hospital is charging above scheme rate!!!!!!!!!!why the hell do you make contracts with hospitals when you know very well that they charge higher??that hospital is the nearest hospital to my home. this is unacceptable as I use the correct channels as per scheme rules and I need to fit the bill. I will not settle that bill and you must assign hospitals to members that you can afford to pay in full!!!!
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Replies (1)Medshield's replyOfficial
17 Dec 2025, 10:33Good day,
Medshield Medical Scheme has acknowledged your hello peter complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield Medical Scheme
Medshield Medical Scheme
Medshield's reply17 Dec 2025, 10:33
Official
Good day,
Medshield Medical Scheme has acknowledged your hello peter complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield Medical Scheme
Medshield Medical Scheme
