Main member swop

I am writing to express my concern and frustration regarding the delay in processing my request to change the main member on my medical aid policy. I understand that administrative processes can sometimes take time, but the length of time it has taken to address my query is causing me anxiety, as I am afraid of losing my job.

I have been a loyal member of Medshield for 6 years and have always appreciated the level of service provided by your organization. However, the current situation has left me feeling unsupported and uncertain.

I submitted my request to change the main member on 24th Nov and was informed that the process would be completed within 5 working days. However, it has been 7 days since then, and I have yet to receive resolution. I received an email today with changes that need to made to my application . This delay has caused me significant distress.

I understand that there may be various factors contributing to the delay, and I kindly request that you expedite the processing of my request. Given the circumstances, I would greatly appreciate any assistance you can provide in resolving this matter promptly. It is crucial for me to have peace of mind regarding my medical aid coverage, especially considering the uncer*****y surrounding my current employment situation.

I would also like to highlight that I have no intention of canceling my membership with Medshield and I value the benefits and support that your organization provides, and I am committed to maintaining my membership for the long term. However, I sincerely hope that you understand my concerns and take the necessary steps to address them.

If any additional information or documentation is required from my end, please let me know, and I will provide it promptly. Open and transparent communication during this process would greatly alleviate my anxiety and allow me to plan accordingly.

Thank you for your attention to this matter. I trust that you will give due consideration to my situation and take the necessary steps to resolve my query in a timely manner.