BA
Byron A

1 reviews | Active since Oct 2018

30 Oct 2018, 09:35

Loopholes all over the place

Refusal to cover spectacles although funds available.

0
Replies (2)
Medshield
Medshield's reply30 Oct 2018, 11:37
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply06 Nov 2018, 11:14
Official
Good day 

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Please note, The claim has been reviewed by our Optical Benefit Management who has approved for this claim to be funded; the claim has now been corrected and paid. 

Kindly note we have sent you a detailed response via your registered email address with the Scheme. 

We apologise for the inconvenience this might have caused to yourself. 

We trust you find the above in order.