1 reviews | Active since Apr 2017
Lack of communication - No resolving of issues
My prescription was rejected due to the amount of prescriptions being used up. When they sent a report I saw that on the system there was foul play and queried it. I had one more prescription due to me (partly paid by Medshield). When taking this up with the call centre, calling every day for 4 days and being "escalated" (no such thing) I received no feedback at all. Apparently it is still with technical and they take 'a while' to do their job. Now I need to pay the full amount for the prescription due as it is my last one and they cannot refund it even if the query is resolved. Just some feedback would be lovely sometimes but is non existent with Medshield.
Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly can you provide us with your membership number or contact details, alternatively contact the Scheme on *** to provide this as we cannot pick this up on Hello Peter.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly can you provide us with your membership number or contact details, alternatively contact the Scheme on *** to provide this as we cannot pick this up on Hello Peter.
Yours sincerely,
Medshield
Good day
We sincerely do apologise for technical error that was caused, however we can confirm this has been rectified.
With reference to the pharmacy account dated 05/11/2017, it has been reprocessed to pay the provider in accordance to scheme rules within our next payment run.
Kindly be advised, if you have paid cash for the above-mentioned, please send proof of payment as well as the invoice to *** for the refund to be processed.
We trust you find the above in order.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Medshield
Good day
We sincerely do apologise for technical error that was caused, however we can confirm this has been rectified.
With reference to the pharmacy account dated 05/11/2017, it has been reprocessed to pay the provider in accordance to scheme rules within our next payment run.
Kindly be advised, if you have paid cash for the above-mentioned, please send proof of payment as well as the invoice to *** for the refund to be processed.
We trust you find the above in order.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Medshield