mM
marie M

1 reviews | Active since Apr 2013

19 Jun 2017, 15:11

joining network and member cards

<p>on the 9th my gp asked for the papers for becoming a network gp she is still waiting for the papers to be sent.</p> <p>my memberships card has still not been sent to me. as i only have the first card that was sent to with the wrong details on it. and so dyslexic to spell both my daugther names wrong. and i think it is so poor not to have the call centre open half day on a saterday</p>

0
Replies (4)
Medshield
Medshield's reply19 Jun 2017, 15:18
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Best regards,

Medshield
Medshield's reply22 Jun 2017, 11:03
Official

Good day

We can confirm, the necessary documents has been sent to your GP for completion, however the Scheme is still awaiting the completed documents from the doctor.

With reference to the spelling of your dependents name, kindly be advised this has been corrected as per your communication to the Scheme and a new set of cards are being dispatched today.

Yours sincerely,

Medshield

Best regards,

mM
marie M's update22 Jun 2017, 12:47
Reviewer Update

i will see if they are correct when get them.

i have just spoken to debbie and she confirms that you have sent her the contract but not the rate sheet and she asked for it yesterday. when you sent her the contract.

Medshield
Medshield's reply23 Jun 2017, 14:09
Official

Good day

It has been confirmed, the provider is making reference to the provider guide. Kindly note, this was sent to the provider yesterday, however no confirmation has been received from the provider as to whether they will sign up.

Yours sincerely,

Medshield

Best regards,