eM
elsie M

1 reviews | Active since Aug 2016

15 Aug 2016, 08:35

It is great that a company can have your life in their hands

<p>No pain free days for this medshield customer</p>

0
Replies (3)
Medshield
Medshield's reply15 Aug 2016, 08:38
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

eM
elsie M's update15 Aug 2016, 08:42
Reviewer Update

same message everytime and answer always the same they don't care about their clients. It all about money

Medshield
Medshield's reply15 Aug 2016, 09:38
Official

Good day member.

Kindly be advised that your complaint has been escalated to relevant department to be reviewed as discussed. Once feedback received we will revert back to you.

On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.

Kind regards

Cleo Tseka

Medshield medical scheme.