IS THIS THE WAY TO TREAT A CUSTOMER WITH 16 YEARS OF PATRONAGE

I was late paying the debit order as Medshield increased the debit order and my pension is now at end of month not 16th as before. Consequently iwas 3 days in arrears before I could pay.

On the 31st I was emailed to say my account had been suspended and this is after 16years of loyalty. My wife went into DisChem on Saturday 2nd January and in spite of proof of payment having been sent to credit control with a copy to members centre and after waiting in line for over 30 minutes she was told suspension means no payment by Medshield.

This was very embarrassing for her and a slap in the face for me personally. This AFTER 16 EARS OF LOYALTY. SAD SAD DISGUSTING WAY TO TREAT CUSTOMERS>