*********** Medshield which does not care about their policy holders health. All about the money!

I have complain more than once on Hello Peter about the poor service Medshield continues to provide their policy holders. I have also emailed Medshield so many times and they refuse point blank to provide me with the Medical Savings account balance, they will not assist either on their Facebook messenger facility. They take forever to reply to emails, more than seven (7) working days and this has been on-going since January 2019. The Medshield internet policy holders user facility is USELESS and i am not sure why they bother having it as nowhere once the user has logged into their account can you find what your medical savings balance is? My 77 year old mother recently had a stroke, i had to provide Medshield with a Certified letter, which i have stamped at the SAPS after my mother gave me the authority to administer her policy to assist her, however, Medshield true to form will still assist me and this is after logging a complaint with the Medical schemes council of South Africa. It is impossible to get through to Medshield on the telephone, i have more chances of winning the Lotto than getting a service from Medshield, they are such an inefficient medical aid service provider and stupid at the best as they send you a statement which never ever shows whats the Medical Aid Savings account balance is. My mother needs medical attention, because emails are never answered and every time you send another emails to as a follow up it takes another seven (7) working days, i am of the opinion that Medshield will not employ more people to make themselves more efficient as people probably don't want to work for them. What is it going to take to be able to get the medical savings account balance and why must a person resort to have to go online like i am now? Never ever dealt with a more *********** company such as Medshield and would strongly advise people not to join Medshield as it is a high health risk and their service or the total lack thereof leaves much to be desired. Can someone please help me so i can get the urgent medical treatment my mother needs or must she die waiting for them respond.. What is wrong with Medshield and why are they allowed to be in business still.... ?