*********** medical scheme

The medical aid never gets back to my emails. I only receive the automated responses. Whenever I call, there’s always a new development on the issue which I’m not informed of until I make it my problem to call them. When I call,I hold the line for so long until my airtime runs out and I have to call them again and start over with a new consultant. My issue of the money claim back was said to be in order and should be resolved. Only when I can to find out when the money will be paid back into my account - they tell me that the Practice no. For the doctor is not stated on the statement from the pharmacy- something that was not stated to me before until yesterday when I made a call only to find out on their side the claim was closed/cancelled without my knowledge. I am very unhappy and disappointed with the treatment I’ve been receiving from this medical aid scheme and this matter had been running since Early December 2018