*********** Medical Aid

I recently stopped working and called Medshield for a payment arrangement which they agreed to and sent a confirmation email.

The following month they deducted the full funds which went against our arrangement leaving me with no money. I had to call my bank and reverse the payment so I could have money for living expenses. Bank charges were incurred which I was told Medshield cannot reimburse.

This month I received a notification that once again they will deduct full fees, which once again goes against our agreement. I spent nearly an hour on hold only to be told sorry the system is causing this. Then to top it off the manager gives you the same generic answer with a " I am sorry".

For 2 months I have spent so much time and effort including wasted money to fix their mistakes with no resolution from their side. They have the nerve to tell me to go to the bank to fix their mistake.

In this difficult times you cant even depend on your medical aid provider for proper support.