*********** medical aid!!

Our family went for eye tests to a Medshield referred optomotrist, in December. They first checked whether we had sufficient funds, Medshield confirmed that we had more than enough. I was not concerned as the correct protocol was followed. <br> Then we receive a phone call from the optomotrist saying that we need to pay R4750 towards the bill, they informed me they are also shocked as medshield confirmed we had enough funds to cover all costs and they have a reference number to prove it!<br> When I phoned to clear this issue up I was told that their electronic system malfunctions and they were aware of this problem! How is it that we have to pay for this?? We have to pay for their incompetence!!<br> <br> When I wanted to talk to a manager that could explain this to me they finally put me through to a supervisor who was on holiday, another *********** system.<br> <br> Still I have not heard from anyone at their offices, although I was sent an automatic email reply saying they would get back to me - disgusting! ***