*********** customer service

I’m a medshield member I don’t no what’s wrong with the *********** staff I changed my banking details last month they didn’t update it. Instead suspended my cover. I had to go into the bank to make payment. 2 weeks later they update the banking details send me an email and I saw it was my mother membership number and not mine. Disgusting how stupid the medshield staff is something as simple as send new banking details took 2 weeks and then is the wrong member details. This has taken so much of my time and airtime it’s no joke I’m fuming