Incompetence and lack of assistance

I have been waiting 2 months now for a statement reflecting my Co-payment to send to my insurance in order to get my money back. Every time I contact Medshield they say they never received the claim, yet when I speak to a manager they can read out the claim items for me, just to discover their department never send it to the correct hospital claims. I phoned again today and I am still getting the same answers first ïts being escalated and second it can't be found"keeping in mind the hospital has sent me email proof that they send it 2 months ago.

I have never had to deal with such incompetence.