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fannydrula F
1 reviews | Active since Aug 2017
18 Feb 2022, 06:29
Incompetence
This has got to be the worst medical aid in the history of medical schemes... you respond to cms saying you are going to pay the outstanding amounts as pmb. Adding dates to try and make it look like you are actually going to do your job for once.. only just for me to find out you are once again useless. No payment made to providers as indicated in your letter to cms dates 26 jan 2022. How you are still in existance baffles the mind.so the letter you sent as a response was what? Your idea of a joke?
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Replies (3)
Medshield's replyOfficial
18 Feb 2022, 08:49Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield
Medshield's reply18 Feb 2022, 08:49
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield
fF
fannydrula F's updateReviewer Update
02 Mar 2022, 09:24You are still not doing what you said you would do accordinh to your letter you submitted to cms. So how is this resolved? The providers are still not paid...and im also not reimbursed for the medication ....? How is this resolved. This is ridiculous to say the least. You have absolutely no respect or sense of responsibility for your members ... i hv never dealt with such incompetence ever!!!!
fF
fannydrula F's update02 Mar 2022, 09:24
Reviewer Update
You are still not doing what you said you would do accordinh to your letter you submitted to cms. So how is this resolved? The providers are still not paid...and im also not reimbursed for the medication ....? How is this resolved. This is ridiculous to say the least. You have absolutely no respect or sense of responsibility for your members ... i hv never dealt with such incompetence ever!!!!
Medshield's replyOfficial
02 Mar 2022, 13:07Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently .
Yours sincerely,
Medshield
Medshield
Medshield's reply02 Mar 2022, 13:07
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently .
Yours sincerely,
Medshield
Medshield