I'm tired of waiting and being nice.

I would not recommend this medical aid.

Since joining, Pre-authorisation is useless because it’s always declined. They don’t pay for medication and want you do send them endless evidence one why they should cover and still decline it.

Response times are terrible. I have made multiple phone calls and sent emails, and I only get updates if I chase them. I’m left to do all the admin myself — calling doctors and following up.

My child is a baby with no medical history and is still declined in an emergency. It’s a lose-lose situation.

I have recordings and emails proving my attempts to resolve this. The process is slow, unfair, and puts all the work on the member.

Avoid this medical aid if you want actual cover when you need it.