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BD
BERNIE D

1 reviews | Active since Oct 2012

08 Jan 2018, 09:32

If we knew that Medshield was such a bad medical aid, would of gone somewhere else!!

For the price you pay for medical aid, Just over R5000 a month, one would think, after you have called several times, they would help you instantly. but for something very small, takes 5 to 10 working days! absolutely pathetic! leaves a very bitter taste in your mouth, being handled in such a manner.....Does medshield have so many members and so many millions, that its changed their caring attitude into ****?

0
Replies (4)
Medshield
Medshield's reply08 Jan 2018, 10:08
Official

Good day

With reference to your Hello Peter Complaint received on the 08/01/2018.

Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.

Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.

Yours sincerely,

Medshield

Medshield
Medshield's reply08 Jan 2018, 10:45
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

BD
BERNIE D's update08 Jan 2018, 10:52
Reviewer Update
Of course it will take 5 working days.........Why not take longer.......everything always does with MEDSHIELD
Medshield
Medshield's reply11 Jan 2018, 14:01
Official

Good day Member

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email

***

Yours sincerely

Medshield