If I could rate them 0 I would

My medical aid was suspended due to lack of payment (normal and expected). At the end of the month they debited double the premium (missed payment and current payment). A week after the the double debit order was deducted from my account I was denied my medication because my medical aid was still suspended. I was told by the pharmacist (who phoned them to find out what was happening) that I had to phone and request the suspension be lifted from my account. When I phoned them they said they had not received proof of my payment. I told them it was a double debit order that they deducted from my account. The lady then said that it takes 3 working days for the bank to send a letter saying the debit order had gone through. This is literally a week after the deduction, which is what I told her. So then I am told that Medshield will anyway require a proof of payment for the debit order to lift the suspension. So they take my money but I have to beg them to remove the suspension on my account.

This is the latest horrible experience I have had with them. MedShield is not worth the money you pay to them.