I just want an answer

I submitted a request for dental authorization more than a month ago and till now no one has given me an answer. Every time i call i am redirected to a different department, given new email addresses and i do send emails but still no answer. I check the app every week but still no communication. I've sent emails to review@denis also to customercare@denis as instructed by the agents whom i have spoken to. Can someone just give me an answer. Today i called again and i was told to go to crowns@denis. All i ask is for an answer, this cannot take more than 5 weeks to give me an answer