SS
Sne S

1 reviews | Active since Feb 2018

16 Oct 2018, 09:35

I HAVE HAD IT

******* SERVICE , I was admitted in hospital on the 14 of June the claim was not paid as there were outstanding documentation required I submitted everything to them still no payments was made I had to keep on phoning for them to link the claim to the authorization, now my hospital account is not paid for some odd reason all the consultants that I have spoke to have promised to have the matter escalated but every single time I call in nobody seems to know why it is taking for ever, I have to run around Medshield to pay service provides yet every months they always get my premiums in time , I need to have this matter sorted out as soon as possible so I can start looking for a medical aid with betters customs service that what you people have been providing . DO YOU WANT TO PAY THIS ACCOUNT OR NOT SO I CAN MAKE ARRAGENEMENT WITH THE HOSPITAL

0
Replies (2)
Medshield
Medshield's reply16 Oct 2018, 10:11
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Best regards,

Medshield
Medshield's reply17 Oct 2018, 09:03
Official

Good day,

With reference to your Hello Peter Complaint received on the 16/10/2018.

Kindly be advised that the below account has been processed to be paid in full to the service provider on the 19/10/2018.

Practice name, City Hospital, practice number ***,treatment date 14/06/2018 , dependent Sinenhlanhla Bawinile and amount charged R 47,090.79 .

Yours sincerely,

Medshield

Best regards,