SN
Simangele N
1 reviews | Active since Jul 2011
26 Mar 2018, 09:04
HOSPITALIZATION
On Friday night i was sick had an excruciating pain in my stomach and inflammation , I called an ambulance & they were prompt. I live in Sunnyside Pretoria I went to Muelmed since its nearer to me but when we got there they couldn't assist me they don't accept medshield. there's Louis Pasteur and Medforum about 2 Kms away from me still my med aid is not accepted I only had 2 hospitals Montana and Pretoria East and they are about 20 km away from me. I went to Montana clinic THE WORST SERVICE ever in my experience with Private clinic. I'm very ****ED THAT I WAS STRANDED THERE WHEN I WAS DISCHARGED I HAVE TO CALL A TAXI THAT CHARGED ME R150 TO GO HOME MIND YOU I HAVE A LEVY OF R485 THAT I STILL HAD TO PAY SINCE I WAS TOLD THAT I CAME TO THE HOSPITAL AFTER HOURS. WHICH IT DOESN'T MAKE SENSE TO ME SO THIS MEANS I MUST NOT BE SICK AFTER HOURS. IF YOU ARE CHOOSING HOSPITALS WHY DO I HAVE TO PAY A LEVY?? I HAVE NEVER EXPERIENCED SUCH WHEN I WAS WITH BONITAS I HAD ACCESS TO ALL NEARBY CLINICS .
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Replies (3)
Medshield's replyOfficial
26 Mar 2018, 10:25Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's reply26 Mar 2018, 10:25
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
26 Mar 2018, 10:33Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly can you provide us with your membership number, we have contacted you on the number registered on hello peter unfortunately it has been diverted to some else, alternatively contact the Scheme on *** to provide this as we cannot pick this up on Hello Peter.
Yours sincerely,
Medshield
Best regards,
Medshield's reply26 Mar 2018, 10:33
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly can you provide us with your membership number, we have contacted you on the number registered on hello peter unfortunately it has been diverted to some else, alternatively contact the Scheme on *** to provide this as we cannot pick this up on Hello Peter.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
28 Mar 2018, 13:59Good day
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Upon the investigation kindly be advised as follow:
The following hospitals are Medshield non-network , Muelmed , Louis Pasteur & Medforum, the Medshield network are Netcare, life health care and NHN hospitals and they are listed on our web site however the list will be sent to your personal email address. Medivalue plan only have hospital benefits on the scheme network hospitals. With regards the co-payment ,most of the service provider charges after hours consultation ,depending on their protocols and rules .
We trust you find the above in order
Yours sincerely,
Medshield
Best regards,
Medshield's reply28 Mar 2018, 13:59
Official
Good day
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Upon the investigation kindly be advised as follow:
The following hospitals are Medshield non-network , Muelmed , Louis Pasteur & Medforum, the Medshield network are Netcare, life health care and NHN hospitals and they are listed on our web site however the list will be sent to your personal email address. Medivalue plan only have hospital benefits on the scheme network hospitals. With regards the co-payment ,most of the service provider charges after hours consultation ,depending on their protocols and rules .
We trust you find the above in order
Yours sincerely,
Medshield
Best regards,